Reduce false positives by matching customer mobile with transaction location
CS’s Transaction Match technology uses smart location technology to compare where the customer mobile device is and where a card transaction takes place. The resulting confidence score provides assurance that the customer has actually made the transaction, or ensures that fraudulent transactions are stopped.
REDUCE FALSE POSITIVES
Traditional methods to identify and reduce false positives can only go so far. Transaction Match uses the real-time location of a customer’s mobile and compares it to the location of the transaction. This provides a confidence level to further improve false positive detection.
ENHANCE FRAUD MODELS
The location of a customer’s mobile device is now a new data source that can enhance existing fraud models and systems. Transaction Match correlates the customer’s mobile with the transaction location to provide a confidence score. This calculates the probability that the customer is where the transaction is happening in real-time. This helps you reduce false positives and then target fraudulent activity accurately.
MAINTAIN DATA HYGIENE
Ensuring you have accurate and valid mobile numbers for all your customers is critical to reduce fraud, improve communication and to comply with data protection requirements.
100% UK MOBILE NETWORKS
CS is the only company that can validate 100% of mobile numbers, regardless of network. This means that all false-positive transactions can be checked using the mobile location of the customer.
REAL-TIME LOCATION CORRELATION
Match the transaction location with the customer’s mobile device to ensure it’s real.
CS uses real-time, mobile location matching to calculate accurately the probability that a customer was involved in a transaction. Flagging transactions incorrectly frustrates your customers and risks them taking their business elsewhere
TRUSTED NETWORK DATA
With over 10 years’ experience with mobile networks and law enforcement agencies worldwide, CS can accurately combine multiple data sources to deliver a unique confidence score for every customer transaction.
HOW ONE MAJOR UK CREDIT CARD ISSUER DISCOVERED 30% OF THEIR CUSTOMERS WERE NO LONGER USING THE MOBILE NUMBER ON FILE
CS deployed its false positive reduction service to match overseas card transactions with roaming customers. In almost 30% of cases the card database had the wrong number on file, and 6% of all mobile numbers were invalid. Where the right mobile number was held, CS identified a significant number of falsely flagged overseas card transactions.