Improve data quality and reduce false-positives using smart location technology
Digital trust starts with Mobile trust
CS enables financial institutions to increase confidence in their customer mobile records, using network and subscriber attributes to validate digital devices. CS provides banks and financial service organisations innovative technology based on over a decade supporting lawful intercept and emergency services regulations.
Improve data quality
Rapidly identify incorrect mobile numbers and get an individual confidence score for every customer.
Identify false positives
Helps reduce false positives by matching the customer’s mobile with transaction location in real-time.
Maintain data integrity
Monitor and update mobile confidence score for all customer records on an ongoing basis.
- Financial Institutions – Validate customer records. Protect customer account access and improve authentication flows. Anticipate fraud threats by scrubbing obsolete mobile device data
- Financial service providers – Integrate mobile network location and attribute data into fraud management systems.
Gain trust in your customers’ mobile number
Having the correct mobile number for your customers is critical. It enhances communication, reduces fraud, improves the customer experience and helps support the move to digital channels. However checking you have the correct mobile number is expensive and difficult to deliver. CS helps identify valid customer mobile numbers by analysing 100% of mobile networks and matching device location with home address. Delivering a mobile confidence score for every customer record helps focus resources and reduce costs.
Improve your confidence in using mobile phones for authentication and safely migrate customers to digital channels.
Reduce false positives using mobile location
Incorrectly blocking transactions as false-positives costs you money and irritates the customer. Traditional methods to identify and reduce false positives can only go so far. With many customers, their work and lifestyle will always trigger false positive identification. Unfortunately these are often high-value customers that you want to retain. CS provides another proof point to help support the reduction of false positives and enhance fraud detection. In CS Transaction Match we use near-real time mobile data points to correlate the customer’s mobile with the transaction location. CS can accurately predict how likely it is that the customer made that transaction.
The end result is less false positives, reduced direct costs and a better customer experience.